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Grade A is the very best quality that you could reasonably expect from a refurbished device. Grade A refurbished devices are in near-mint condition, they will be at an excellent cosmetic level.
With a refurbished Grade A workstation you will see very minimal amounts of scuffing on the case, while a refurbished Grade A laptop will display very minimal amounts of scuffing and marks and the lid, keyboard and other areas of its design. With a Grade A device there could be the typical signs of light usage (e.g. slight marks on the keys and buttons.)
Grade B is the second best quality you can expect from a refurbished device. While refurbished Grade B devices will have been tested thoroughly and are confirmed to be in working order, you will notice some scuffing and scratches and evidence of usage.