Open Box merchandise are products that have been purchased and delivered to customers, and then returned to the original supplier. The goods are ‘As New’ but must now be sold as Open Box due to packaging seals being removed. There are many reasons why a product is returned, change of requirements, circumstances or suitability. In some cases equipment has had limited use such as powering on, applications.

Grade A is the very best quality that you could reasonably expect from a refurbished device. These devices are in near-mint condition and will be at an excellent cosmetic level. You may see very minimal amounts of scuffing on the exterior, keyboard and other areas of its design. There could be the typical signs of light usage too e.g. slight marks on the keys and buttons however this is rare in our experience with this grade level.

Grade B is the second-best quality you can expect from a refurbished device. While refurbished Grade B devices will have been tested thoroughly and are confirmed to be in working order, you will notice some scuffing and scratches and evidence of usage. These devices will not be to the standard of Grade A or Open Box; however, they will be entirely usable.