Over the last few weeks and months, huge numbers of employees have been 'Working From Home' and for many businesses, this has been so successful some are now considering making this a permanent way of working for their organisation. More and more companies have realised that 'Support' is the key to success for what is, in many cases, a new way of working.
With our Remote Support Service, we are able to provide you and your staff with the level of confidence which will enable you to concentrate on what your business does best rather than on IT problems or staff that may be a long way away from the office. Our technical team can support you through our industry-standard, secure, Remote Access service and can take control of your computer as if they were sat in front of it themselves so that they can see with their own eyes what the problem is.
|FAULT CALL LOGGING SYSTEM|
With our dedicated system, you will be able to register your issue either by phone or, as most of our customers prefer, by email. Each requirement is allocated a ticket number for example #6717, the time the issue was registered and what you require us to assist with. The system will email you with all the information confirming your fault has been allocated and you may check the progress using your allocated job number.
Our dedicated team of qualified technicians will take ownership of a new ticket, for example, RY and will contact you according to your level of agreement.
For as little as £45.00 a year you could be gaining your own IT Department.